myT Hikes Residential Plans by Rs 25 — Subscribers Say They Got No Warning

Mauritius's leading fibre broadband provider myT — operated by Mauritius Telecom — has quietly increased monthly fees on certain residential packages by Rs 25, and subscribers are not happy. What's making the situation worse, according to many customers, is not just the increase itself but the apparent lack of advance notice. **Customers found out through their bills** Following a report by ION News, dozens of subscribers took to the comments section to share their frustration. Several said they received no message, SMS, or email before noticing the higher charge on their monthly statement. "I was not informed," wrote one subscriber plainly. Another wrote in Mauritian Creole: "Moi aussi mone trouve sa lor mo bill sans ene message pu m'informer de cette augmentation" — meaning she too discovered the increase on her bill without any prior notification. A third subscriber added that a formal announcement should have been issued before the new rate took effect. **Conflicting accounts over communication** Not all accounts are identical. One subscriber said a myT agent told them a notification had been sent — but that they never received it. Another had heard that an email was circulated announcing the Rs 25 supplement, but also claimed not to have received it. A few others noted they had already spotted the higher figure on last month's bill, suggesting the change may have been applied at different times for different customers. This raises a key question: what is a telecom provider legally or contractually required to do before changing a subscriber's monthly rate? **What the rules say** In Mauritius, the Information and Communication Technologies Authority (ICTA) is the regulatory body overseeing internet and telecommunications service providers. Consumer protection legislation in Mauritius generally requires that subscribers be given adequate notice of changes to service terms, including pricing. Whether myT met that threshold — and through which channel — remains unclear based on the information currently available. **What this means for subscribers** For myT customers, this episode is a reminder to check monthly bills carefully. A Rs 25 monthly increase amounts to Rs 300 per year — modest in isolation, but the principle of transparency matters. If you believe you were not properly informed of a price change, you have the right to contact myT's customer service directly or file a complaint with the ICTA. The wider issue is one of trust. Mauritius's home broadband market is not highly competitive, and myT holds a dominant position as the main fibre internet provider on the island. That makes transparent communication especially important — and customer dissatisfaction is harder to resolve when consumers have limited alternatives. Source: ION News