myT Raises Residential Plan Prices by Rs 25 — Customers Say They Weren't Warned

Mauritius's leading internet and television provider myT has increased the price of certain residential subscription plans by Rs 25 per month — but many affected customers say they received no prior notification before the change appeared on their bills. **What happened?** The price increase has already taken effect and is now reflected in the invoices of subscribers on the affected plans. For many customers, the first they heard of the change was when they opened their latest bill — raising immediate questions about how, and whether, the new tariff was properly communicated. While Rs 25 a month may seem modest, it adds up to Rs 300 per year for the same subscription with no change in service. **Was there an official announcement?** According to information gathered by ION News, myT did issue a communiqué to announce the price adjustment. However, at the time of publication, no such announcement could be located on myT's official online platforms or social media channels. Customers are asking specifically when the notice was published and through which channel it was sent — particularly since the increase was already in force before many of them were aware of it. **Who is affected?** The increase applies to residential plans only. It is separate from myT's Business Boost packages, which are aimed at commercial customers and subject to different terms. myT — operated by Mauritius Telecom, the country's dominant telecoms provider — offers bundled internet, television, and telephone services to hundreds of thousands of households across the island. Any pricing change to its residential plans therefore affects a significant portion of the population. **What this means for subscribers** Consumer protection principles generally require that service providers give customers adequate advance notice of price changes — allowing them to accept the new terms, renegotiate, or cancel. When increases appear without clear prior communication, it can put providers in conflict with those expectations, even if a technical announcement was made. Affected myT residential customers who were not notified are encouraged to check their billing history, review any correspondence from Mauritius Telecom, and contact myT's customer service for clarification on when and how the change was communicated. ION News has reached out for further details and the story is developing. Source: ION News