MauPass and KOREK: Mauritius Guides Citizens Through New Digital Services

The Mauritian government is stepping up efforts to help citizens use two new digital public service tools — MauPass and KOREK! — as part of its broader push to modernise how residents interact with state institutions. **What is MauPass?** MauPass is Mauritius's national digital identity and authentication platform. It allows citizens to access a range of government services online using a single, secure login. Think of it as a digital passport for interacting with public institutions — eliminating the need to queue at multiple offices or submit paper documents repeatedly. The platform is designed to simplify procedures such as applying for permits, accessing records, or verifying identity for official purposes. **What is KOREK!?** KOREK! is a government-backed citizen reporting and feedback platform. Its name — meaning "correct" in Mauritian Creole — signals its purpose: allowing residents to flag problems, report irregularities, or provide feedback on public services directly to the relevant authorities. It is intended to improve government accountability and responsiveness at a local level. **Why is citizen support being emphasised?** Despite the promise of digital services, many Mauritians — particularly older residents, those in rural areas, or people with limited digital literacy — face barriers to using these platforms confidently. The government's current focus is on accompanying citizens through the process, offering guidance so that the rollout translates into real, practical benefits rather than confusion. Support measures are understood to include information campaigns, assisted access points, and outreach to ensure that no segment of the population is left behind as services shift online. **What this means for residents** For everyday Mauritians, MauPass and KOREK! represent a significant shift in how public services are delivered. If implemented effectively, they could save considerable time previously lost to bureaucratic visits and paperwork. However, the success of both platforms depends on uptake — which is why the government's focus on citizen accompaniment is critical at this stage. Residents who need help using either platform are encouraged to seek assistance at designated support points or through official government communication channels. Source: Le Defi Media